Privacy Policy
Last updated: January 9, 2026
This Privacy Policy is GDPR Compliant
Clinical Research Courses ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Clinical Research Courses is the data controller responsible for your personal data. Our contact details are:
- Address: Bow Rd, Bow, London E3 3AU, United Kingdom
- Email: [email protected]
- Phone: +44 078 2179 0026
2. Information We Collect
2.1 Personal Data You Provide
We collect information you voluntarily provide when you:
- Create an account or enroll in courses
- Contact us through our contact form or email
- Subscribe to our newsletter
- Participate in surveys or provide feedback
This may include: name, email address, phone number, payment information, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system and device type
This information is collected through cookies and similar technologies as described in our Cookie Policy.
2.3 Payment Information
Payment information is processed by our secure third-party payment processors. We do not store complete payment card details on our servers. Our payment processors comply with PCI DSS standards.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To provide our educational services and fulfill our contractual obligations when you enroll in courses
- Legitimate Interests: To improve our services, conduct analytics, and send relevant marketing communications (where you have not opted out)
- Consent: For specific purposes where we have obtained your explicit consent, such as newsletter subscriptions
- Legal Obligation: To comply with legal requirements such as tax and accounting obligations
4. How We Use Your Information
We use your personal data to:
- Provide access to courses and educational materials
- Process payments and maintain transaction records
- Communicate with you about your enrollment and our services
- Respond to your inquiries and provide customer support
- Send administrative information and important updates
- Improve our website and course offerings
- Conduct analytics to understand how our services are used
- Send marketing communications (where you have consented or not opted out)
- Comply with legal obligations and protect our legal rights
- Prevent fraud and ensure website security
5. Data Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Payment processors
- Email service providers
- Web hosting providers
- Analytics providers
- Customer support tools
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
5.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Other legally approved transfer mechanisms
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
- Secure backup procedures
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
- Course enrollment data: Retained for the duration of course access plus tax and legal record-keeping requirements (typically 6-7 years)
- Marketing data: Retained until you unsubscribe or request deletion
- Transaction records: Retained for accounting and tax purposes as required by law
9. Your Rights Under GDPR
As a data subject in the EU/EEA, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise these rights, contact us using the details provided in Section 1. We will respond to your request within one month.
10. Marketing Communications
With your consent or where permitted by law, we may send you marketing communications about our courses and services. You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly to request removal from our marketing list
- Updating your communication preferences in your account settings
Note that even if you opt out of marketing communications, we will still send you essential service-related communications.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy. You can control cookie settings through your browser preferences.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Advertising and Analytics
We may use third-party advertising and analytics services to help us understand how users interact with our website and to serve relevant advertisements. These services may use cookies and similar technologies. Our advertising practices comply with Google Ads policies, Quora Ads policies, and other applicable advertising standards.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44 078 2179 0026
- Mail: Bow Rd, Bow, London E3 3AU, United Kingdom
17. Supervisory Authority
If you are located in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.